Reputation Protection and Crisis Management

For clients in the eye of a storm, we are calm, decisive, pragmatic and robust. Our experienced team looks at issues from a number of angles – from targeting the source of misinformation and considering adversaries' motivations, to dealing with the press and engaging with key stakeholders.

Strategic solutions to complex issues often require the involvement of diverse skill sets. Whether you have an existing team of advisors, or you need additional support, we pride ourselves on our convening power and on our ability to work well within a team. Our diverse network of esteemed international specialists include experts in: public relations, crisis communications and public affairs; investigators and security specialists; business change and strategy consultants; experts in safeguarding, child protection and online sexual exploitation; and social media engagement and listening providers.

Challenging issues can become crisis situations quickly, and preparedness is key to a decisive and confident response. Our experience in dealing with crisis situations helps us to spot others early, and to advise on ways to avoid or mitigate their impact.

We encourage all potentially exposed businesses and individuals to carefully and honestly prepare for reputational challenges, and to think broadly and creatively when crisis planning. As well as policy audits, internal investigations and mock dawn raids, through Spotlight, we can create immersive simulations (in person or entirely remotely) which allows businesses to practise handling a social media crisis, and to test their response and strategic communication under pressure.

Whatever is keeping you awake at night, facing the problem and being prepared will be key to mitigating potential reputational damage in the months and years ahead.